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    Returns, Exchanges and Refunds

    Returns and Exchanges
    Our return and exchange policy for home and office products lasts 30 days from the date of purchase. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To discuss a return or exchange, please contact us at shop@goodnatured.ca with your order number and order details. We will then notify you to provide follow-up instructions. Please do not send your purchase back to us without receiving confirmation from us that we would like you to do so.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, please do not send your purchase back to us without receiving confirmation from us that we would like you to do so. Sometimes it’s more environmentally friendly not to send stuff back and forth, and we want to respect that.

    If we ask you to return your purchase to us, please mail it to: good natured Products Inc., #814 - 470 Granville St., Vancouver British Columbia, Canada V6C 1V5. Return and exchange shipping charges are the responsibility of the purchaser.

    Shipping costs are non-refundable. If you receive a refund, the original cost of shipping to you will be deducted from your refund.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Several types of goods are exempt from being returned, and specifically our packaging products. For non-refundable goods, we provide you with 48 hours after delivery to send us any applicable evidence of discrepancies in quantity, incorrect goods or damage to your order to shop@goodnatured.ca. Our liability is limited to remediating the discrepancy by replacing the goods or applying a credit to your method of payment with respect to the discrepancy. Except as outlined above, all packaging sales are made on a one-way basis and are not returnable or refundable.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at shop@goodnatured.ca.

    Sale items (if applicable)
    Sale, promotional, bundled or close-out items are not returnable or refundable unless reported as damaged/defective within 48 hours of delivery.